Technical Support

Overview

Suresoft Technologies Inc. provides customer support services to prevent problems before they happen and to find and resolve issues in a timely manner so our customers’ products are not affected

General Support

Contact our Sales Team : global@suresofttech.com
Contact our Technical Support Team : global@suresofttech.com
Telephone : +1(408) 519-5777

Technical Support Policy

We offer call center, email, remote support for clients in our product maintenance program.
We provide the patch, minor, and major updates for products according to our support policy.

Procedure of customer support

Support request
Request accept
/ inquiry response
Remote support
Visit support
Problem resolution
Completion confirmation

Customer Support Forum

Customers who subscribe to our maintenance service can access up-to-date notices, issue management, knowledge base, FAQs and a product service forum through the customer support forum.

Accessible Services

Notice Check news and notices from Suresoft Technologies Inc.
Issue Management Submit function improvement requests, bug reports, license requests, and meeting requests.
Knowledge Base Access useful information including how to use tools, as well as a trouble-shooting guide.
Forum If you have questions about tool usage or other issues, community members and customer support team members can give you answers in the forum.
FAQ Answers to our most often-asked questions about our products and procedures can be found here.
Tel.+1(408)519-5777
Available Time : 09:00 ~ 18:00 PDT (Monday-Friday)

Customer Support Forum
(Right now, the service is available only in Korean. )